Delete your account and data
Last updated: 6 September 2026
Which app this is about
This page explains how to delete your Wenina account. The app is published by Pablo Ríos Barriuso.
The account is always created by an adult. Child profiles are not accounts: they live inside the adult's account and are deleted along with it.
How to delete the account from the app
1. Open Wenina and sign in with your email and password.
2. Go to the Family dashboard and pass the parental gate.
3. Open My account.
4. Tap "Delete account and data" and confirm.
The deletion happens right then and cannot be undone.
If you no longer have the app installed
You can delete the account from your browser, without installing anything, at https://mundo-de-valores.web.app/auth/delete
Sign in with the account's email and password and confirm. Deletion is immediate, exactly as it is from the app.
We ask for the password because it is the only way we can check the account is yours: we hold no other information that could identify you.
Deleting one profile without deleting the account
Open the Family dashboard, pass the parental gate and go into the child's profile. "Delete profile" is at the bottom of that screen.
That profile is removed along with its progress, its badges and its usage history. Your account and the other profiles stay exactly as they were.
What gets deleted
Your sign-in identity — your email address and password — and your name are permanently removed.
Every child profile is removed, along with its short name, avatar and age.
Each profile's progress is removed: experience, level, streaks, coins, badges and characters earned.
The history of completed activities, the screen-time history and the parental control settings are removed.
All of it goes from the server and from the device itself, including anything still waiting to be sent.
What is kept, and for how long
Nothing. We keep no copy of the account or its data after deletion, not even for statistics, and there is no additional retention period.
Drawings and craft work never left the device in the first place, so they go when the app is removed.
The only exception is the email you send us if you have to fall back on the contact below: it stays in the support mailbox while the request is handled and is deleted within 30 days at most.
If you cannot do it yourself
Both routes above need your password. If you have forgotten it, you can reset it from the app's sign-in screen and then use either one.
If you still cannot get in, write to mundodevalores1@gmail.com from the address you used to create the account and we will delete it for you, within 30 days at most.
The privacy policy has more detail on what data is collected and why.